Terms and Conditions

Purchases
By purchasing an attraction session and/or participation in an attraction / event or session at Pickle Play, you are deemed to have accepted the terms and conditions in associate with that event.

Fees, Charges

All transactions are in Australian Dollars. Fees and charges are shown on the Pickle Play website and at the venue and are subject to change without notice. Booking online in advance is recommended to ensure space is available. You are required to pay the session fee in full prior to being admitted into that attraction session. A surcharge may be imposed on payments made with credit or debit cards. You acknowledge that despite Pickle Play’s reasonable precautions, Pickle Play products and services may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or oversight. In these circumstances, Pickle Play reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged.

Refund Policy

Check with each event offering with staff member or on the terms and conditions of event when booking. We use different platforms and methods for bookings for different events so it is your responsibility to make yourself aware of the refund policy for the event you book.

Law

This Agreement shall be governed by the laws of the State of Victoria and the Commonwealth of Australia and the parties agree to submit the jurisdiction of that State and the Commonwealth respectively.

Health and Emergency Treatment

You are required to be in good health and free from any adverse medical conditions. You acknowledge and are aware that the physical and mental exertion required to engage in the recreational activity and/or to participate in the activity can activate or aggravate a pre-existing physical condition. You are not permitted to participate in climbing or other physical activities if you are pregnant, impaired by a medical condition or are wearing a cast. You should seek medical advice if you are in doubt about your health. You agree to pay the cost of and authorises Pickle Play to take all steps it considers reasonably necessary to protect your welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.

Actions of Others

You acknowledge that that there are inherent risks that may arise from the actions of other participants and/or spectators that are not condoned by Pickle Play, but which may nevertheless still occur, which include pedestrian traffic, irresponsible, unreasonable, excessive, reckless, careless, unkind, wanton and generally objectionable behavior whether intentional or unintentional.

Right to Refuse Entry

Pickle Play has the right to refuse entry or cancel your access to use the facility if you:

reasonably appear to be under the influence or in the possession of alcohol or illicit substances; fail to comply with safety regulations and/or fail to follow the instructions of Pickle Play staff; behave in an offensive, reckless, careless or threatening manner to other customers or staff; and are reasonably deemed to be a danger to yourself, other customers or Pickle Play staff.

Consent for Video, Images and Email

You acknowledge and give consent that, upon entering the Pickle Play premises, you and those children for whom you are response may be photographed and/or videoed for security, safety and promotional purposes. By providing your email to Pickle Play you consent to receiving promotional and advertising material from time to time.